Our Refill and Reuse Process

Utility makes reuse and refill easy and convenient. We offer several ways to refill products—no plastic or disposable packaging needed!

Option 1 - Come to a Pop Up!

If you already have product dispensers or don’t want to buy bottles, bring your own containers to a pop up and fill up. You can find out where we will be at by following us on Instagram or on our events page.

Option 2 — Order Online

Step 1: Order online and choose the bottle type for each product. Choose delivery or pick up.

Delivery:  Delivery to any address in Multnomah County is $5.

  • Delivery days are Tuesdays and Thursdays. Place your orders by 3pm to receive your delivery the following day.

  • For refills, please leave your clean and dry empties outside, and we will replace them with freshly-filled bottles of your favorite products. Keep the pump or sprayer top — we only swap out the bottles.

Pick Up: Pick up at one of our brilliant partner locations. Pick up days are the first Saturday and last Monday of the month.

For refills, please leave your clean and dry empties outside, and we will exchange them with freshly-filled bottles of your favorite products. Keep the pump or sprayer top — we only swap out the bottles.

Step 2: Re-order your products when you run out.

When you purchase one of our bottles, you pay for it only once. The one-time bottle payment gets you endless refills of the same bottle size. With refills, you only pay for the product inside. 

Refill and Reuse FAQ

Q. Where are pick up locations?

A. Coy & Co Curatorial Floral | 811 E. Burnside

    Rose & Lincoln Juicery | 3340 SE Hawthorne

Q. What if I already have pretty bottles and want to use them for refill?

A. If you already have bottles, visit our next pop up.

Q.  There isn’t a shipping option, why?

A. We are not offering shipping at this time due to the excess packaging, emissions from air transport and a desire to reinforce our local economy. 

Q. Which bottle do you recommend for the shower? 

A. We recommend aluminum bottles for products used in the shower. Glass bottles are great for products with essential oils and other ingredients that could potentially react with metal.

Q. How are my bottles cleaned?

A. Our bottles are machine-sanitized and allowed to air dry. 

Q. For refills, do I need to return the pump dispenser with the bottle?

A. No, please hold onto the ones you receive with your first purchase. We provide refills with screw top lids.